H.E.A.T.™ Refund Policy

1Purpose and General Policy

ValiCor US™ LLC (“ValiCor US™,” “we,” “our,” or “us”) is committed to delivering high-quality digital products and services through its proprietary H.E.A.T.™ (Human Emotion Analysis Technology) platform. Due to the immediate accessibility, proprietary nature, and intangible delivery of digital services and subscriptions, all purchases are deemed final once processed, unless specifically covered by the provisions in this Refund Policy. By accessing, purchasing, or subscribing to H.E.A.T.™, you expressly acknowledge and agree to the terms of this Refund Policy.

This Refund Policy is designed to balance consumer rights with business integrity and compliance obligations across the jurisdictions in which we operate, including the United States, Canada, the United Kingdom, the European Union, Italy, Poland, Ukraine, and globally. In cases where local law grants stronger protections than those listed here, the stricter standard will prevail.

2Free Trial Period

ValiCor US™ provides all new users with a 7-day free trial for H.E.A.T.™. During this time, you will have full access to the platform and its features to evaluate its suitability for your needs. No charges will be applied until the trial period concludes. At the end of the 7-day trial, unless canceled prior to expiration, your account will automatically transition to a paid subscription under your chosen billing cycle (monthly or annual), and charges will be processed accordingly.

Once the free trial has ended and a subscription payment has been processed, you are no longer eligible for a refund unless explicitly provided for under the exceptions in this Refund Policy or required by applicable law.

3Eligibility for Refunds

Refunds are generally not available once payment has been collected, except in the following situations:

• Technical Failures: If you experience a confirmed technical defect that prevents access to H.E.A.T.™ and our support team is unable to resolve the issue within fourteen (14) business days of your documented request for assistance, you may be eligible for a full or partial refund of the subscription fee paid for the affected period.

• Medical or Humanitarian Emergencies: In cases of verifiable medical emergencies or severe humanitarian crises, such as hospitalization, natural disasters, or death in the immediate family, ValiCor US™ may authorize a partial refund of up to fifty percent (50%) of deposited subscription fees. Documentation, such as medical reports or official certificates, is required for review and consideration.

• EU/UK Consumer Rights: If you are a consumer located in the European Union or the United Kingdom, you may have statutory rights under the EU Consumer Rights Directive and the UK Consumer Rights Act to withdraw from a digital services contract within fourteen (14) days of purchase. This right does not apply if you have expressly consented to begin using the service during the withdrawal period and acknowledged the loss of your right to withdraw.

• Extended Outages: If H.E.A.T.™ suffers an extended service outage that exceeds seventy-two (72) consecutive hours and substantially prevents normal use, affected users may request a service credit or partial refund proportional to the disruption.

4Non-Refundable Items

The following payments and scenarios are strictly non-refundable:

• Initial activation or registration fees charged at sign-up.

• Deposits or payments of less than USD $50 (or local equivalent).

• Fees for subscriptions not canceled prior to renewal after the free trial.

• One-time training, consulting, or certification services unless separately agreed by contract.

• Purchases made under promotional offers, discounts, or coupons, unless legally required.

• Refund requests related to force majeure events, including but not limited to natural disasters, strikes, internet backbone failures, acts of terrorism, or war.

5Refund Process

To request a refund, you must submit a written request via email within the applicable time window. Requests must include:

• Your full name and account details.

• Proof of purchase, including receipt or invoice number.

• A clear explanation of the basis for the request.

• Supporting documentation, if applicable (e.g., medical certificates, technical error logs).

Refund requests should be sent to [email protected] or [email protected]. ValiCor US™ will review all refund requests within ten (10) business days. If approved, refunds will be issued to the original method of payment within fourteen (14) business days. Refunds will only be issued to the original purchaser of record and not to third parties.

6Subscription Renewals and Cancellations

Subscriptions automatically renew at the start of each billing cycle unless canceled prior to the renewal date. Users may cancel at any time by logging into their H.E.A.T.™ account dashboard and selecting the cancellation option. Cancellation becomes effective at the end of the current billing cycle, and you will retain full access until that time.

No prorated refunds are issued for cancellations mid-cycle. Users are solely responsible for managing cancellation before renewal to avoid unwanted charges.

7Chargebacks, Fraud, and Unauthorized Use

If you dispute a charge with your bank or credit card provider without first contacting ValiCor US™, your account may be suspended or terminated pending resolution. If the dispute is found to be unfounded or fraudulent, ValiCor US™ reserves the right to recover the full amount of the charge, plus any associated fees, costs, or damages, through legal action.

Refunds will not be granted in cases involving fraudulent activity, unauthorized use of the platform, violation of Terms of Service, or misuse of the 7-day trial period.

8Refund Alternatives

In certain circumstances, at its sole discretion, ValiCor US™ may offer store credits or service extensions instead of monetary refunds. Credits may only be used for future ValiCor US™ services and are non-transferable, non-exchangeable, and non-refundable once issued.

9Currency, Exchange Rates, and Fees

All refunds will be processed in the original currency of purchase. ValiCor US™ is not responsible for differences in value caused by currency fluctuations, bank fees, or exchange rate variances. Any such fees imposed by payment processors or financial institutions are the sole responsibility of the customer.

10Enterprise and Institutional Contracts

This Refund Policy applies primarily to individual consumers and small business subscriptions purchased directly through our platform. Enterprise clients, universities, hospitals, government agencies, and other institutional purchasers are subject to the refund, cancellation, and dispute provisions outlined in their separately negotiated contracts with ValiCor US™.

11Emotional Intelligence in Customer Support

At ValiCor US™, we recognize that refund requests often occur during moments of stress or dissatisfaction. Our customer support team is trained to approach every request with empathy, active listening, and fairness. We encourage transparent dialogue, aim to validate customer concerns, and ensure that all communications remain respectful and collaborative, with the goal of maintaining trust even when refunds are not possible.

12Global Jurisdictional Compliance

This Refund Policy is intended to comply with global consumer protection laws, including but not limited to:

laws.

relevant provincial laws.

Where mandatory statutory rights exist, they will override the provisions of this Refund Policy.

• United States: Federal Trade Commission (FTC) rules and state consumer protection
• Canada: Personal Information Protection and Electronic Documents Act (PIPEDA) and
• United Kingdom: Consumer Rights Act 2015 and UK GDPR provisions.
• European Union: Consumer Rights Directive and GDPR obligations for digital services.
• Poland and Italy: National consumer codes implementing EU directives.
• Ukraine: Law on Consumer Rights Protection and Law on Electronic Commerce.

13Force Majeure

Refunds will not be provided for failures, delays, or service interruptions caused by events beyond the reasonable control of ValiCor US™, including but not limited to natural disasters, acts of war or terrorism, strikes, pandemics, or government restrictions.

14Changes to This Policy

ValiCor US™ reserves the right to amend this Refund Policy at any time to reflect changes in business practices, legal requirements, or technological developments. Updates will be posted on our official website, with the effective date revised accordingly. Continued use of H.E.A.T.™ following policy changes constitutes acceptance of the updated terms.

15Contact Information

For all inquiries related to refunds, cancellations, or consumer rights, please contact:

ValiCor US™ LLC 818 18th Suite 810 Washington, DC 20006, United States [email protected] [email protected] +1 855-632-8001